The Originals HUMAN HOTEL & RESORTS
Côté Sud Allauch – 657 Avenue Marcel Pagnol – 13190 ALLAUCH
Tel: 04 91 95 14 00 – Fax: 04 91 95 14 39 – Email: H1314@theoriginalshotels.com
SARL Côté Sud Hôtel with a capital of €7,630
SIRET: 443644638 00049
Intra‑community VAT: FR 7545093373
APE Code: 5510Z

WEB HOSTING OF THE WEBSITE:

The website is hosted on PlanetHoster servers;
Head office: 4416 Rue Louis‑B.-Mayer, Laval, QC H7P 0G1, Canada

GENERAL TERMS AND CONDITIONS OF BOOKING

The present general booking conditions apply to any reservation made on the website www.hotel-allauch.com, for The Originals Hotel Marseille Est Côté Sud Allauch, for individual customers (excluding group bookings). They form an integral part of the contract. The offers and general conditions presented are valid on the day they are consulted. They are updated periodically; however, any reservation made will be honored on the date of the stay under the conditions specified at the time of booking.

For each reservation, a confirmation number will be provided. You will need this number if you wish to cancel or modify your reservation, or for any communication with The Originals Hotel Marseille Est Côté Sud Allauch.

You may book on the website www.hotel-allauch.com up until the day of arrival. There is no advance booking limit (except in the case of special offers requiring a minimum notice), as long as rates and availability are provided.

You may also contact our reception at the following phone number: +33 (0)4 91 95 14 00.
If you are booking late for the same evening, we recommend contacting reception directly, as they will be able to inform us of your late arrival.

Room rentals run from 3:00 PM on the day of arrival to 11:30 AM on the day of departure.

If you book a room, it is allocated to you regardless of your arrival time. However, for arrivals after 8:00 PM, you must contact the hotel by phone so that arrival instructions can be provided. If you fail to do so and encounter an issue upon arrival at The Originals Hotel Marseille Est Côté Sud Allauch, the hotel cannot be held responsible.

All bookings are guaranteed by credit card, but the card is not necessarily charged at the time of reservation. It is only charged in certain specific cases. This information appears on your booking confirmation document. If in doubt, please refer to it.

DISPLAY OF PRICES
All prices are displayed in Euro (€). VAT is always included. Certain services may incur an additional charge. Prices may be subject to changes that do not, under any circumstances, engage the responsibility of the residence.
The displayed price is increased by a tourist tax, payable on site. The tourist tax is clearly indicated on your booking confirmation.

METHODS OF PAYMENT

The accepted bank cards are VISA, Mastercard, Diners Club, and American Express.
The credit card is used to guarantee your reservation. No online payment will be charged, except in the specific cases listed below. The full amount of the stay must be paid directly to the hotel upon arrival.

The credit card will be charged immediately in the following case:

• If the reservation is a special offer requiring immediate prepayment (for example, non‑modifiable and non‑refundable offers). In such cases, the amount charged as a guarantee corresponds to the entire stay (excluding tourist tax and any extras booked as options or purchased on site).

In all other cases, you will pay for your stay directly at the hotel reception upon arrival. This information is clearly indicated on your booking confirmation document.

Even when the stay amount is charged at the time of booking, certain taxes, services, or extras must still be paid on site. The amount charged at booking only includes services payable at the time of reservation (some options may be booked but are payable only at the hotel), and the tourist tax is always paid at the hotel.

The Originals Hotel Marseille Est Côté Sud Allauch reserves the right to consider your reservation cancelled if the credit card information provided for payment or guarantee proves invalid. In such a case, the hotel reserves the right to claim damages and compensation.

DEPOSITS OR DOWN PAYMENTS

The amount and conditions for the payment of a deposit, if requested by the hotel, will be clearly explained to the client by the reception and must be accepted by the client before any transaction. These exchanges must be conducted exclusively in writing.

In the case of a deposit or down payment, the reservation becomes firm and final only after the hotel has received the payment.
The remaining balance of the reservation must be paid on site directly at the hotel reception.

SECURE SSL BOOKING SYSTEM

To ensure the security of your online payments, The Originals Hotel Marseille Est Côté Sud Allauch uses the SSL (Secure Socket Layer) secure payment system, which effectively protects all your sensitive data.

The SSL security protocol guarantees the confidentiality of the information sent from your browser to the web server through an encryption method applied to the data at the moment you enter it and validate your reservation.

All information sent to our server is transmitted within an SSL session. It is therefore encrypted and protected against any disclosure to third parties.

You can visually identify the secure areas of our website by the padlock icon displayed at the bottom of your browser. The URL address of SEH United Hoteliers then begins with https://, where the “s” stands for “secured”.

CLAIMS

Any complaint related to a reservation or a stay at The Originals Hotel Marseille Est Côté Sud Allauch must be notified by registered letter within 15 days following the end of the trip concerned by the complaint.

Once the above procedure has been exhausted — meaning the client is not satisfied with the hotel’s response to their complaint, or if they have not received a response within 2 months after submitting their complaint — the consumer may refer the matter free of charge to the Médiateur du Commerce Coopératif et Associé, who is competent for any dispute relating to the execution of a sales or service contract covered by these general terms and conditions of sale.

The mediator may be contacted:

By mail:
Médiateur du Commerce Coopératif et Associé
FCA
77, rue de Lourmel
75015 Paris

Via the mediator’s website:
www.mcca-mediation.fr,
where the Charter of Cooperative and Associated Trade Mediation and the list of required supporting documents are available.

PRESTATIONS
Although all the activities mentioned in the descriptions have been confirmed by the hotel and have therefore been published in good faith, it may happen, for reasons beyond our control, that these activities and other services are suspended or removed without us having been informed.

FORCE MAJEURE
The Originals hotel Marseille Est Côté Sud Allauch understands by force majeure any event external to the parties presenting a character both unpredictable and insurmountable which prevents either the client, or the travelers, or the agency, or the service providers involved in the realization of the trip, from executing all or part of the obligations provided for in the contract. This will be the case in particular in matters of strike of means of transport, hotel staff, insurrection, riot and any prohibition issued by Governmental or public Authorities. It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations. At the same time, each of the parties bears the burden of all the costs incumbent upon it and resulting from the case of force majeure: consequently, the travelers will bear alone the additional costs that could be incurred to allow the continuation of the trip following the occurrence of a case of force majeure.

INFORMATIQUE ET LIBERTES
In application of Law 78-17 known as Informatique et Libertés, customers are informed that their order is subject to computerized nominative processing. The right of access and rectification guaranteed by the law is exercised with The Originals hotel Marseille Est Côté Sud Allauch – 657 avenue Marcel Pagnol – Parc de Carlevan – 13190 ALLAUCH.

PROCESSING AND PROTECTION OF PERSONAL DATA
Clause RGPD
In application of the new regulation concerning data protection, clients are informed that Mrs. MORALES Marion, in her capacity as Director of Operations of the Côté Sud Hotel and Residences group, is responsible for the processing and collection in the establishment of reservations and/or contracts, of the following personal data: name, first name, date and place of birth, nationality, place of residence, number of children, telephone contact details, email addresses, bank account details (RIB), credit card details.
These data will be destroyed within a period of 20 years from the establishment of the contract.
The client benefits from a right of access, rectification, portability and deletion of his data. For this, the employee will send a registered letter with acknowledgment of receipt to his employer specifying the nature of his request or requests.

SENDING OF BOOKIN CONFIRMATION
For any reservation made on the websites www.hotel-allauch.com, you will receive a confirmation email mentioning your reservation number. It will be sent to the email address you provided when making your reservation. It is therefore your responsibility to verify the proper receipt of this email and, if necessary, to contact us if you have not received it.

RESERVATION MODIFICATION
Reservation modifications (change of stay dates, names, number of people, type or number of apartments, etc.) are authorized, except for rates bearing the mention “non modifiable”. They are subject to compliance with the same deadlines as cancellations (see paragraph “Conditions d’annulation de réservation”) in cases where the modification concerns the cancellation of a certain number of nights of the reservation. In such a case, the rules relating to reservation cancellation apply.
For any modification, we ask you to contact us by e-mail during opening hours at reception@hotel-allauch.com or H1314@theoriginalshotels.com or by telephone at: + 33 491 95 14 00, having your reservation confirmation number ready beforehand. Reception opening hours: from Monday to Saturday from 8:00 a.m. to 8:00 p.m. – Sunday from 8:00 a.m. to 3:00 p.m.
You also have the possibility to modify your reservation online by logging onto the site on which you made your reservation and having your reservation confirmation number ready.

RESERVATION CANCELLATION

Here is the procedure to follow to cancel a reservation:
• In the case of a reservation where the credit card has not been debited:

For any reservation cancellation, we ask you to contact us by e-mail during opening hours at reception@hotel-allauch.com or H1314@theoriginalshotels.com or by telephone at +33 491 95 14 00, having your reservation confirmation number ready beforehand. Reception opening hours:
From Monday to Saturday from 8:00 a.m. to 8:00 p.m. – Sunday from 8:00 a.m. to 3:00 p.m.
You also have the possibility to modify your reservation online by logging onto the site on which you made your reservation and having your reservation confirmation number ready.

• In the case of a reservation where the credit card has been debited online
The procedure to follow is exactly the same but we ask you in all cases to send an email to reception@hotel-allauch.com or H1314@theoriginalshotels.com (even if you proceed with the cancellation by telephone), so that the competent service can proceed, if necessary, with the refund.

• Outside the reception opening hours: Please cancel your reservation directly with the reception by email (you will find this information on the reservation confirmation or on the website on which you made your reservation). Once this has been done, please send an email to reception@hotel-allauch.com or H1314@theoriginalshotels.com so that the reservation team can proceed with the cancellation properly as soon as our offices reopen and proceed, if necessary, with the refund.
In case of dispute regarding the cancellation date, it is the written proof that we can find or that you can provide which will prevail (proof of sending an email for example, with mention of the date and time).

BILLING IN CASE OF LATE CANCELLATION OR NO SHOW
If you cancel your reservation, we will apply our cancellation conditions, namely:
For any cancellation occurring more than 24 hours before your arrival date, no cancellation fee will be charged, except for all prepaid reservations called “non cancellable, non modifiable, non refundable”. Less than 24 hours before your arrival day, fees equivalent to the amount of the first night will be charged. For reservations guaranteed by deposit or down payment, regardless of the cancellation period, the refund of all or part of the amount paid by the client is left to the discretion of the hotelier. The hotel will have previously informed the client of its conditions on this point.

In case of late cancellation (outside the free cancellation deadlines) or no show, the hotel will have the possibility to debit the bank card that you had given as a guarantee for the reservation. An invoice may be issued to you upon request. In case of impossibility for the hotel, we will contact you so that you can provide the details of another bank card.
In case of force majeure, the hotelier may disregard the required deadlines for modification and cancellation without fees. He may decide not to apply any penalty. In this case, he is entitled to ask the client for a justification explaining this case of force majeure.
I acknowledge having read these general terms and conditions of sale before making my reservation.
From then on, my reservation entails my full adherence to the general terms and conditions of sale of The Originals hotel Côté Sud Allauch and my unconditional acceptance of all their provisions.

The Originals Hôtel Côté Sud informs you, in accordance with point 12 of article L.221-28 and point 5 of article L.221-14 of the Consumer Code, that the consumer does not benefit from the right of withdrawal. “The right of withdrawal cannot be exercised for contracts: 12° For the provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities which must be provided on a specific date or period;

Prior to the conclusion of a sales or service contract, the professional shall communicate to the consumer, in a readable and understandable manner, the following information: 5° When the right of withdrawal cannot be exercised pursuant to article L.221-28, the information that the consumer does not benefit from this right or, where applicable, the circumstances in which the consumer loses his right of withdrawal.”

The Originals Hôtel Côté Sud ensures that the consumer, when placing an order, acknowledges his obligation to pay under the conditions set by article L.221-14 of the Consumer Code. Order with obligation to pay or an equivalent formula, devoid of any ambiguity, indicating that placing an order obliges payment.

“For contracts concluded electronically, the professional reminds the consumer, before he places his order, in a readable and understandable manner, of the information relating to the essential characteristics of the goods or services covered by the order, their price, the duration of the contract and, where applicable, the minimum duration of the consumer’s obligations under the contract, as provided for in article L.221-5.
The professional ensures that the consumer, when placing his order, explicitly acknowledges his obligation to pay. To this end, the function used by the consumer to validate his order includes the clear and legible mention: order with obligation to pay or an equivalent formula, devoid of any ambiguity, indicating that placing an order obliges payment.
Online commerce sites clearly and legibly indicate, at the latest at the beginning of the ordering process, the means of payment accepted by the professional and any delivery restrictions.”